FAQ’s

Both parties are required to call the main office to request services, and then individual intake appointments are scheduled. The Residential Party completes an intake first. An intake can take up to 1 hour.  All referrals are accepted on a first come, first serve basis.

If you do not have a lawyer, then a self-referral may be acceptable if both parties provide a signed agreement. To discuss your suitability for a self-referral, contact our office at 519-751-0466

  • Each referral is subject to acceptance by the program
  • Each party must attend an intake interview to determine suitability
  • Upon acceptance into the program a user fee is required
  • We reserve the right to restrict or limit program use
  • The court order will be followed as closely as possible according to the availability of staff and facility hours.

The following documentation is required:

  • emergency contact information
  • court documents pertaining to access (ie. court orders, minutes of settlement)
  • documentation specifying Child & Family Services involvement.
  • probation orders, bail conditions, peace bonds, restraining orders
  • preferred schedule availability

Yes, there is a user fee for each party which is paid per visit. Each party is required to pay their own fee unless ordered otherwise by the court. Details regarding these fees can be discussed during the intake process.

Our centre charges a one-time $25 intake fee

Our centre charges $5-$15 per visit or exchange

Visits and exchanges are supervised by our staff. In addition to specific training for our program, our staff have relevant educational background such as a diploma in social services or early childhood education, or a Bachelor of Arts degree in psychology, sociology, crime and deviance, social work or human resources.

Yes, our program reserves the right to refuse, cancel, or terminate visits if any of the following occurs:

  • A violation of the service agreement
  • Parties decide to withdraw from our program for their own reasons
  • Concern for the safety and well-being of participants, staff and volunteers of the Centre
  • A residential parent requires supervision
  • Children are in the care of Child & Family Services
  • Child & Family Services conducts an investigation; once initial investigation is complete service may resume on a case-by-case basis.
  • Parties do not agree to the terms/type of access.

If an interpreter is required, arrangements can be made by contacting our main office at 519-751-0466

Our program schedules the arrival and departure of both parties 15 minutes apart from each other. The residential party must arrive first (15 minutes before the non-residential party). No one, including individuals providing transportation to the Centre should be waiting in the parking lot outside of their designated arrival times.

In cases where there are bail conditions restricting contact between parties and/or the children, the Centre may still consider to provide services if there is a family court order that allows for exceptions to these conditions for the purpose of supervised access.

Nuts and peanut products, recording devices (ie. cell phones, video cameras, tape recorders, laptop/computers), weapons, toys such as toy guns, matches, and other items deemed inappropriate by the Centre.

EXCEPTION: Digital cameras are allowed; however, they are operated by staff during the visit.

Submit your request in writing and allow the program up to 5 days to prepare the documents for you. When a party requests copies of the observation reports, it is our policy to provide the reports to the other party at the same time. The person who makes the request pays for the report prior to the report being distributed. If the report is requested by a lawyer, they are sent the invoice with the report.

$175 for observation reports

$75 for Lawyer letters or letters of any kind

It is your responsibility to inform the Centre as soon as possible. Repeated cancellations or tardiness may result in a fee, and you will be contacted by the Coordinator to determine if visits should continue.

Hours of Direct Service

Brantford

  • Tuesday 4:30 pm – 6:30 pm
  • Thursday 10:00 am – 12:00 pm
  • Friday 4:30 pm – 6:30 pm
  • Saturday 9:00 am – 5:00 pm
  • Sunday 11:00 am – 6:00 pm

Simcoe

  • Thursday 1:00 pm – 6:00 pm
  • Friday 4:00 pm – 6:00 pm
  • Saturday 9:00 am – 3:00 pm
  • Sunday 9:00 am – 4:30 pm

Hagersville

  • Sunday (biweekly) 10 a.m. – 2:30 p.m.

Administrative Hours

Brantford

  • Monday – CLOSED
  • Tuesday to Friday 9 – 3 p.m

Simcoe

  • Monday & Tuesday – CLOSED
  • Wednesday to Friday 9 – 3 p.m